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Mace & Crown | June 24, 2017

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The Short, Unfortunate Life of the Galaxy Note 7

The Short, Unfortunate Life of the Galaxy Note 7
Ross Reelachart
Technology Editor

As of Oct. 11, the Samsung Galaxy Note 7 line of smart devices officially shut down. When it was first released in August, it seemed to be merely another smart phone upgrade for consumers. However, over the course of its short three month-long lifespan, it earned itself a bad reputation that Samsung wouldn’t be able to shake.

The initial launch of the Note 7 was uneventful for Samsung’s flagship line of smart phones. It was announced, released to sellers and eventually found its way into the hands of consumers. Soon after shipping, reports began to come in about Note 7’s “exploding” or “catching fire.” At first, the incidents could have been attributed to defects in singular phones, or user mishaps. More reports kept rolling in, with at least one Jeep in Florida and one garage in South Carolina lost to such explosions.

At the beginning of September, after 35 reports of exploding Note 7’s, Samsung issued a mass recall notice of the 2.5 million devices sold. Sellers halted sales of the Note 7 and the exploding phone problem was so big that the U.S. Consumer Product Safety Commission issued an official federal recall of the Note 7. Over the next few weeks, Samsung investigated the issue and detailed ways to determine if a new Note 7 was “safe.” Many theories centered on the Note 7’s battery due to most explosions happening while charging.

At the beginning of October, Samsung resumed sales of the new “safe” Note 7’s. Previous buyers were allowed to exchange their Note 7’s for this newer version. Not more than ten days after sales resumed, reports of these new “safe” phones exploding began to arise again. One Note 7 caught fire on a parked airplane, prompting an evacuation, and another exploded in a Taiwanese woman’s pocket.

After two disastrously failed launches, Samsung was left with no choice but to bring an end to the entire product line. Not only will this put a huge dent in Samsung’s reputation as a device manufacturer, but it will also cost the company upwards of $17 billion, according to Reuters.

If you still have a Galaxy Note 7, please return it, unless you want an explosive collector’s item.